Shipping

GOLDBLOK GARMENTS BV ("we" and "us") is the operator of
(https://www.cotonbleustore.com) ("Website").
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

GENERAL

We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.


SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

RETURNS

Return Due To Change Of Mind

GOLDBLOK GARMENTS BV will happily accept returns due to change of mind as long
as a request to return is received by us within 6 days of receipt of item and
are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(GOLDBLOK GARMENTS BV) will refund the value of the goods returned but will NOT refund the value of any shipping paid.


DELIVERY TERMS

Transit Time Domestically

In general, domestic shipments are in transit for 2 - 5 days

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

Dispatch Time

Orders are usually dispatched within 3 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

P.O. Box Shipping

GOLDBLOK GARMENTS BV will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation

TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

DUTIES AND TAXES

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the
website

Import Duties & Taxes

Import duties and taxes for international shipments will not be pre-paid, additional fees have to be paid by customer upon arrival in destination country

CANCELLATIONS

No cancellations are accepted after payment.

INSURANCE

Parcels are insured for loss and damage up to the value as stated by the
courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim. ( if the order is delivered according to the track and trace we cannot intervene but you must present yourself to the supplier)

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

CUSTOMER SERVICE

For all customer service enquiries, please email us at
thomas@cotonbleubrussels.com